Privacy Policy

Privacy Policy

Welcome to shop.gkaim.com — a platform offering MCQ Study Bundles (downloadable PDFs + offline HTML practice files) across school & college subjects, competitive exams, digital skills, general knowledge, religious tests, organizations, history, geography, and more. This Privacy Policy explains how we collect, use, share, and protect your information when you access or purchase our digital products.

Who we are

In this Policy, “Company”, “we”, “us” or “our” refers to shop.gkaim.com (an online store associated with GK Aim). The “Website” refers to shop.gkaim.com. “You” means a visitor, customer, or any person accessing the Website.

What this Policy covers

  • Your interactions with our Website and store (browsing, creating an account, placing orders, downloading files).
  • Emails/support you send to us (e.g., order help, replacement links).
  • Basic analytics and cookies used to operate the store and improve performance.

What this Policy does not cover

Third-party websites we link to (e.g., gkaim.com for free online practice, payment gateways, demo download hosts). Always review their privacy terms separately.

Information we collect

1) Information you provide

  • Account & Order data: name, email, phone, password (hashed), order ID, purchased items, timestamps. Depending on the checkout, billing details may include city/state/country and ZIP/pin for tax/compliance (we keep this minimal for digital goods).
  • Support messages: details you share when you contact us for help (e.g., error screenshots, device/browser info).
  • Marketing consent: your opt-in/opt-out preferences for emails (news, product updates, offers).

2) Information collected automatically

  • Usage data: IP address, browser/OS type, pages viewed, time on page, referral source, device identifiers (standard logs for security and diagnostics).
  • Download logs: order ID, timestamps, file name, masked IP/device signals (used to deliver replacement links, prevent abuse, and license enforcement).
  • Cookies & local storage: essential store/session cookies, cart cookies, cookie-consent state, and preferences (see “Cookies” below).

3) Payment data

We do not store your full card or UPI credentials. Payments are processed by our payment gateway(s). They receive your payment details directly and provide us with a confirmation or failure status, along with a transaction ID for reconciliation.

How we use your information

  • Provide the service: account creation, order processing, issuing download links, replacements for corrupted/failed downloads, and license management.
  • Customer support: reply to queries, troubleshoot access problems, and send corrected files or new links.
  • Improve & secure the site: product quality checks, feature improvements, usage analytics, fraud/spam prevention, and server security.
  • Legal & compliance: maintain invoices and order records for tax, audits, and regulatory duties.
  • Marketing (optional): if you opt-in, we may send updates, offers, or new product announcements. You can unsubscribe anytime.

Cookies & tracking technologies

We use cookies, tags, and similar technologies to run the store and improve your experience.

  • Essential cookies (session/cart/login): required to operate the store, authenticate users, and keep items in your cart.
  • Preference cookies: remember choices like cookie consent or layout options.
  • Analytics cookies: help us understand traffic and performance at an aggregate level.

You can control cookies via your browser settings. Blocking essential cookies may break login/checkout/download functionality.

Legal basis (where applicable)

  • Contract: to fulfil your order and deliver digital products.
  • Legitimate interests: site security, fraud prevention, service improvement.
  • Consent: marketing emails and non-essential cookies (where required).
  • Legal obligations: tax/accounting retention and compliance requests.

How we share information

  • Service providers: hosting, content delivery, email service, payment gateways, analytics tools—only what’s needed to provide the service.
  • Legal/regulatory: when required by law, court order, or to protect rights, safety, or prevent fraud.
  • Business transfers: if we undergo a merger, acquisition, or asset sale, user data may transfer as part of the transaction with appropriate safeguards.

We do not sell your personal information.

Data retention

  • Orders & invoices: retained for the period required by tax and accounting laws.
  • Support tickets/emails: typically up to 24 months to resolve follow-ups and improve service.
  • Download/access logs: typically up to 12 months for security, abuse prevention, and license enforcement.
  • Accounts: retained while your account is active. You may request deletion (see “Your rights”); some order data may remain for legal compliance.

Security

We use reasonable technical and organizational measures (HTTPS, access controls, least-privilege practices) to protect your data. No system is 100% secure; please use a strong unique password and keep your device/browser updated.

International data transfers

Our service providers may process data in multiple regions. By using the Website, you consent to such transfers where necessary, with appropriate safeguards applied by our vendors.

Children’s privacy

Our Website is not intended for children under 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided data, contact us to delete it.

Your rights & choices

  • Access & correction: request a copy of your personal data or ask us to correct inaccuracies.
  • Deletion: request deletion of your account/personal data (we may retain what’s required for legal/tax reasons).
  • Consent withdrawal: unsubscribe from marketing at any time via the link provided in emails or by contacting support.
  • Cookie controls: manage cookies via your browser; essential cookies are required for core functions.

To exercise rights, email admin@gkaim.com. We may verify your identity before acting on requests.

Links to other sites

We may link to third-party sites (e.g., demo downloads, free practice on gkaim.com). We are not responsible for their content or privacy practices. Review their policies separately.

Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be posted here with a revised “Last updated” date. Significant changes may be communicated via email or a notice on the Website.

Contact & Grievance

If you have privacy concerns or wish to file a grievance under applicable Indian rules, please email admin@gkaim.com with the subject line “Privacy/Grievance”.

Last updated: 05 October 2025

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