Refund and Returns Policy

Refund & Returns Policy (Digital Downloads)

At shop.gkaim.com, we take pride in offering high-quality digital products, including Study Bundles, e-books and PDF files, to our valued customers. However, due to the nature of our products, we must inform you that no returns, refunds, or exchanges are offered for any digital products once a purchase has been made.

By purchasing from shop.gkaim.com, you acknowledge and agree to the terms of this Return and Refund Policy.

1) Scope

This policy applies to all digital products sold on shop.gkaim.com, including but not limited to MCQ Study Bundles, PDFs, HTML practice files, ZIP archives, e-Books, and any other downloadable content.

2) Nature of Digital Goods — All Sales Final

Digital products are delivered instantly and can be copied, stored, and used immediately. For this reason, we do not accept returns or offer refunds once the download link has been issued or access has been provided. All sales are final.

3) What We Do Instead — Fast Replacements

If you face a technical problem (e.g., corrupted file, link not working, interrupted download), we will promptly provide a replacement link or a fresh file after verification. Please contact support within 7 days of purchase with your Order ID.

4) Exceptions We Review (Case-by-Case)

  • Download/Access Issues: You can’t download/open the file despite following our instructions.
  • Corrupted/Incorrect File: The file is damaged or does not match the product listing.
  • Duplicate Purchase: Accidental duplicate orders placed within 24 hours (we’ll replace or consolidate access).
  • Unauthorized Transaction: Immediately notify us; we’ll investigate and assist.

Note: These are not refunds; we resolve issues via corrected delivery or replacement download links.

5) Pre-Purchase Checklist (Avoid Common Issues)

  • Read the product description (chapters, file size, format, device support).
  • Try the free demo if available on the product page (PDF + HTML sample).
  • Check storage space for ZIP/PDF on your device (~file size shown on the page).
  • Device compatibility: PDFs open in any standard PDF reader; HTML practice files open in modern browsers (Chrome, Safari, Edge, Firefox) offline.
  • Unzip correctly: Use your device’s default “Extract/Unzip” tool before opening practice.html.

6) How Our HTML Practice Files Work (Offline)

  1. Download & unzip the bundle.
  2. Open the relevant chapter folder and tap/click practice.html.
  3. Features: clickable options, show/hide answers, shuffle, search, and jump-to-question — all without internet.

7) Cancellations

Once payment is processed and the download link is delivered/activated, the order cannot be cancelled.

8) Support & Resolution Timeline

For any access or file issues, contact us within 7 days of purchase. We typically respond within 24–48 hours (working days) with a replacement link or next steps.

9) Intellectual Property & License

All digital products are protected by copyright. You receive a non-transferable, single-user license for personal study. Printing is allowed for personal use only. Resale, redistribution, public uploading, or sharing is prohibited.

10) Legal Note (India)

To the extent permitted by applicable law, and consistent with the Consumer Protection (E-Commerce) Rules, 2020, digital goods that are delivered instantly and are non-returnable may be excluded from refunds/returns. Our policy reflects this framework for digital downloads once delivered.

11) Changes to This Policy

We may update this policy from time to time. Any changes will be posted here with a revised “Last updated” date.

12) Contact

Quick FAQs (Policy Highlights)

Do you offer refunds for digital products? No. All sales are final for digital downloads. We resolve issues via replacement links and corrected files.
My file won’t open / download link is broken. What now? Write to admin@gkaim.com with your Order ID and a screenshot/error message. We’ll send a replacement link.
Can I cancel after payment? No. Orders cannot be cancelled once the download link is issued.
Can I share or resell the files? No. Files are licensed for single-user personal study only.

Last updated: 05 October 2025

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